- I need to replace the batteries in my stair lift. Can you help me with this?
- What distinguishes an outdoor stairlift from an indoor stairlift?
- What is the difference between a used stair lift and a reconditioned stair lift?
- How difficult is it to measure my staircase for a stair lift?
- What sort of warranty coverage is provided with your stair lifts?
- Can you provide installation anywhere in the US?
- How long does it take to ship a stair lift? What about vertical platform lifts?
- Are these stair lifts designed for anyone to install?
Question I need to replace the batteries in my stair lift. Can you help me with this? Answer We carry replacement batteries for stairlifts. Such batteries are 12-volt, 7 amp power supplies, and should work with nearly any brand of stair lift. If you have questions about battery compatibility, please call us at 1 (800) 791-6819 and we can tell you if these batteries will work with your existing stair lift. Question What distinguishes an outdoor stairlift from an indoor stairlift? Answer Outdoor stair lifts are usually built with advanced weatherproofing methods to ensure that the components won't suffer damage from moisture exposure or extreme temperatures. Most outdoor stair lifts also include a waterproof cover, which should always be placed over the unit when not in use to provide maximum protection from weather. Question What is the difference between a used stair lift and a reconditioned stair lift? Answer Used stairlifts come from the homes of users much like yourself. If the time comes that they no longer need the stairlift unit, they may sell them to us. Reconditioned stairlifts have only been used as demo units at trade shows or in brick-and-mortar stores. In both cases, we service these units prior to resale to ensure that they meet our strict standards of quality and safety. Question How difficult is it to measure my staircase for a stair lift? Answer Measuring for a stairlift is a very simple process. For step-by-step instructions on how to take proper measurements for ordering your stair lift, click here to read our measuring guide. If you require assistance, you can always call us at 1 (800) 791-6819 and one of our experts will be glad to walk you through the process. We also offer in-home measurement services for a nominal fee. Question What sort of warranty coverage is provided with your stair lifts? Answer Please check each product page for specific warranties. In general, the stair lifts we sell carry warranties ranging from 2 year drive train & 1 year parts to 10 year drive train & 5 year parts. Question Can you provide installation anywhere in the US? Answer Yes, we have qualified installers located throughout the continental United States. For more information on ordering installation, click here. Question How long does it take to ship a stair lift? What about vertical platform lifts? Answer Most stair lifts will arrive at your home within 7-10 business days. It may sometimes take 15-20 business days for larger units such as vertical platform lifts. See our delivery page for more information. Question Are these stair lifts designed for anyone to install? Answer Most of the stair lifts we sell are designed specifically with homeowner self-installation in mind. Self-installation usually takes 2-3 hours working at a slow pace.
